| This is one of the most important aspects of any company and since one of our top rated products is Super Service, it stands to reason that we have to ‘walk the talk.’ So while we draw up contracts that state what, why, when and how the training will be delivered, when it comes down to it—if something goes wrong, we will do whatever it takes to ensure the training takes place and is the best it can possibly be.
Client support for us is about being available to handle any situation at any time. So if a box of training materials does not arrive at a hotel or training room on time, or the class size has expanded to 300 participants instead of 25, or the liaison person has just turned in their resignation and nothing has been booked—we handle it so that none of the participants ever realizes there was ever a problem.
If a manager has difficulty motivating or mentoring their team, we step in to coach, guide and facilitate the situation back on track. If a participant has an issue with one of the task skills—we call them up and talk them through it so they have a better understanding. And if a class has to be rescheduled (even in Brazil) we will do our best to reschedule so that our clients always experience the best support.
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